On Wednesday, Zoom announced that it will provide end-to-end encryption of calls starting with a beta next month. Now the feature will be available to both free and paid users and it will be a toggle switch any call admin can turn on or disable, in the event they want to allow traditional phone lines or older conference room phones to join.
The company said as recently as early June that it might not be able to enable end-to-end encryption for free users out of concern that the app could be used for unlawful activity. Strong encryption would make it difficult for the FBI and other law enforcement agencies to access the data on free calls.
“Zoom does not proactively monitor meeting content, and we do not share information with law enforcement except in circumstances like child sex abuse,” a company spokesperson said at the time, following comments from Zoom CEO Eric Yuan during a call with investors after the company’s quarterly earnings release. “We plan to provide end-to-end encryption to users for whom we can verify identity, thereby limiting harm to these vulnerable groups. Free users sign up with an email address, which does not provide enough information to verify identity.”
In March, Zoom admitted that while it uses a standard web browser data encryption, it does not use end-to-end encryption. The company has spent the time since improving its security and working on a new encryption solution.